Legal
Privacy Policy
This policy explains what Denver.Plumbing collects when you use this site, why we collect it, who sees it, and how to make us delete it. Written to be read, not to be survived.
- Plain language
- No lead reselling
- Deletion on request
- Last updated August 2026
What we collect and why
When you submit a quote request or an emergency request, we collect what you type: your name, email address, phone number, city, service needed, and your description of the problem. Emergency requests also collect a street address or cross streets, because a dispatch without a location is not a dispatch. We collect this for one purpose, which is responding to your request.
Our server records the page you submitted from and your IP address alongside each submission. The IP is used for rate limiting, meaning it stops one source from flooding the form, and for nothing else.
The site sets no advertising cookies and runs no third-party analytics or tracking pixels. Your accessibility preferences (contrast, text size, motion, readable font) are stored in your own browser's local storage and never transmitted to us.
Third parties that touch your visit
Three outside services are involved in normal browsing. Google Fonts serves the typefaces, which means Google receives a request from your browser including your IP address. Google Translate loads only if you click the Translate control, and it processes page content through Google's service when you do. The National Weather Service API supplies live forecast data using city coordinates that are already public; your location is never sent to it.
Our hosting provider processes and stores site data on our behalf. If we ever add an SMS provider to deliver emergency alerts, that provider would receive the phone number and message content necessary to deliver the text, and this policy will name them before that goes live.
We do not sell, rent, syndicate, or auction your contact information. Home services lead reselling is common and we do not participate in it.
| Data | Why we have it | How long we keep it |
|---|---|---|
| Name, email, phone | To answer your request | Until you ask us to delete it |
| City and address | To give locally accurate advice or dispatch | Same as above |
| Your message | To understand the problem | Same as above |
| IP address | Rate limiting and abuse prevention | Rolling window, then discarded |
| Accessibility settings | To remember your preferences | Stays in your browser only |
Your rights and how to use them
You can ask us what we hold about you, ask for a correction, or ask us to delete it entirely. Send the request through the quote form or by email, from the address you originally used where possible, and we will act on it within thirty days. Deletion means deletion, not flagging a row as inactive.
Colorado residents have specific rights under the Colorado Privacy Act, including access, correction, deletion, and data portability, plus the right to opt out of targeted advertising and the sale of personal data. We do not conduct targeted advertising or sell personal data at all, so that last one is already handled. If you live elsewhere and have similar rights under your own jurisdiction's law, we will honor equivalent requests rather than arguing about geography.
Security, children, and changes
Submissions travel over HTTPS. Stored requests sit outside the publicly reachable web root and are protected by server configuration. No system is perfect, and we would rather say that plainly than promise you a fortress. Please do not send payment card numbers, government identification numbers, or account passwords through the forms on this site; nothing here needs them.
This site is not directed at children under 13 and we do not knowingly collect their information. If you believe a child has submitted personal details, contact us and we will remove it.
If this policy changes, the updated date at the top of this page changes with it, and material changes will be described here rather than quietly slipped in. Questions about any of it can go through the quote form.
Questions we actually get
Quick answers
Do you sell my information to other plumbers?
No. Never have, never will. When you submit a request it goes to the person reviewing requests for this site and stops there. The industry practice of selling one homeowner's details to several contractors at once is exactly what makes people dread filling out these forms.
How do I get my data deleted?
Send the request through the quote form or by email, ideally from the address you used originally so we can match the record. We act within thirty days and confirm when it is done. There is no retention exception we hide behind; if you want it gone, it goes.
Do you use cookies?
No advertising or analytics cookies. The only local storage this site uses holds your accessibility preferences and a short-lived weather forecast cache, both of which live in your browser and never reach our server. Google Translate may set its own cookies if you activate it.
What happens to emergency request addresses?
The address is stored with the request and used to route help. It follows the same retention and deletion rules as everything else. It is not mapped, resold, appended to a marketing profile, or used for anything beyond responding to that specific emergency.
Questions about your data?
Ask through the same form everything else goes through. A person reads it.
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